A Taste of Engage 2022 Schedule Overview | MemberSuite User Conference

HOME AGENDA OFFICE HOURS REGISTER

AGENDA

1:1 Meetings

Content Sessions

Break

TUESDAY, OCTOBER 25TH

11:00AM - 12:30PM EDT

CEO Address & Roadmap

Speaker: Natalie Cheney, CEO, MemberSuite

The world is changing and we are evolving, which is why great things have been happening behind the scenes, you are starting to experience them, and we are just getting started! Join us as we kick-off Taste of Engage 2022 with a CEO Address by Natalie Cheney and an overview of our product roadmap with an exclusive look at what's yet to come!

12:30PM - 1:30PM EDT

Lunch & Engage - Sponsored by Clover Connect

Get ready to share your favorite system tricks with your fellow MemberSuite users during the break. Lunch & Engage, sponsored by Clover Connect, will begin with a short introduction to our event partner, followed by an informal open forum discussion to connect and learn from other customers. Attendees of the session will get access to an Uber Eats code that can be used throughout the conference and expires on October 27th at 11:00pm EST.

1:30PM - 2:15PM EDT

A Crash Course on Maximizing the Value of Events

Speaker: Ruth Roth, Implementation Consultant, MemberSuite

A successful event is the result of careful planning and detailed execution. Learn how your event can increase member engagement, boost revenue, and provide a wide array of learning opportunities. We will take you all the way from the MemberSuite set up process to the day of the event.

2:15PM - 2:30PM EDT

15-MINUTE BREAK

2:30PM - 3:15PM EDT

Designing In-Event Experiences That Drive Engagement

Speaker: Ryan Waldorf, Enterprise Implementation Project Manager, Event Farm

Now that Ruth has laid the foundation with the previous session showcasing a Crash Course on Maximizing the Value of Events, it is time to get out of our comfort zone and ideate the variety of experiences you can design during your event to create highly engaged audiences to meet your event goals.

3:15PM - 3:30PM EDT

15-MINUTE BREAK

3:30PM - 4:30PM EDT

Meeting Lounge (One-On-One Meetings)

Do you have specific MemberSuite questions for a product expert or want to learn more about an event partner? During this time the virtual Meeting Lounge is open for office hours. Click here (link coming soon) to book in advance a one-on-one Zoom meeting now.

1:1 Meetings

Content Sessions

Break

WEDNESDAY, OCTOBER 26TH

9:00AM - 11:00AM EDT

Meeting Lounge (One-On-One Meetings)

11:00AM - 12:00PM EDT

KEYNOTE: Establishing Engagement

Speaker: Amanda Kaiser, Member Engagement Specialist, Kaiser Insights

Members The best predictor of lifelong engagement is new member engagement. Highly engaged new members become the participants, contributors, and leaders of the future. But, the window to establish engagement is frighteningly fast.

Using the critical insights from the 2022 New Member Engagement Study conducted with partners at Dynamic Benchmarking, Amanda will reveal the opportunity many associations miss while trying to engage their most vulnerable members. This keynote will provide you with a new outlook on member engagement, tactics you can try today, and strategies for the future.

12:00PM - 1:00PM EDT

Lunch & Engage - Sponsored by AMS Geek

Get ready to share your favorite system tricks with your fellow MemberSuite users during the lunch break. Lunch and Engage, sponsored by AMS Geek, will begin with a short introduction to our event partner, followed by an informal open forum discussion to connect and learn from other customers. Attendees of the session will get access to an Uber Eats code that can be used throughout the conference and expires on October 27th at 11:00pm EST.

1:00PM - 1:45PM EDT

Financial Hidden Treasures

Speaker: Marny Klump, Training Programs Manager, MemberSuite

MemberSuite's purpose-built Financial solution is robust, and digging a little deeper will leave you finding hidden treasures. Join us and discover the lesser-known financial features you need to start taking advantage of to get even more value out of the system, speed up productivity, and streamline processes.

1:45PM - 2:00PM EDT

15-MINUTE BREAK

2:00PM - 2:45PM EDT

Capitalizing on the Certifications Opportunity by Automating Your Process

Speaker: Chad Walker, Implementation Consultant, MemberSuite

With the Great Reshuffle, your association is in a prime position to offer certification programs to support members' continuing education needs. In this session, you will learn how to increase non-dues revenue and save staff time by utilizing our Certifications solution. A MemberSuite veteran will show you how to automate the application process, create submission rules, track certification programs, self report CEU credits and much more.

2:45PM - 3:00PM EDT

15-MINUTE BREAK

3:00PM - 3:45PM EDT

Tips and Tricks to Boost Productivity

Speakers:
Salvador Cervantes, Technical Product Support Manager, MemberSuite
Gabrielle Williams, Technical Support Engineer, MemberSuite
Amanda Ferguson, Technical Support Engineer, MemberSuite
Lilly Mauti, Technical Support Engineer, MemberSuite

Want to learn how to boost your team's productivity? Join us for the last session of Day 2 and arm yourself with some amazing tips and tricks from our Support Team. These helpful shortcuts will allow your team to optimize their level of efficiency within MemberSuite. Beginner to intermediate users will gain the most from this session.

3:45PM - 4:00PM EDT

15-MINUTE BREAK

4:00PM -5:00PM EDT

Meeting Lounge (One-On-One Meetings)

1:1 Meetings

Content Sessions

Break

THURSDAY, OCTOBER 27TH

9:00AM -11:00AM EDT

Meeting Lounge (One-On-One Meetings)

11:00AM - 12:30PM EDT

Dashboards and Analytics: A Pathway to Data-Driven Decisions

Speaker: Payton Phelps, Sr. Analytics Manager, MemberSuite

Interactive dashboards and analytics are critical for organizations to improve decision-making and to forecast and plan for future growth. Explore the new enhanced dashboards and analytical reports with expert, Payton Phelps, as he shows you how to identify trends, track growth and investigate any irregularities in your data.

12:30PM - 1:00PM EDT

LUNCH BREAK

1:00PM - 1:45PM EDT

Using Integrations to Enhance Your MemberSuite Experience

Speakers:
Todd Cornett, CTO, MemberSuite
Jim Burt, VP of Engineering, MemberSuite

MemberSuite's unlocked, bi-directional API opens your organization up to creating a best-of-breed technology ecosystem with third-party integrations. In this session, we invite you to get curious as we discuss this top MemberSuite feature to enhance your AMS experience. In addition, we will explore the possibilities opened up by our recent engineering efforts to facilitate easier integrations and custom work beyond our current offerings.

1:45PM - 2:00PM EDT

15-MINUTE BREAK

2:00PM - 2:45PM EST

Tired of hearing about engagement? Then you’re likely doing it wrong.

Speakers:
Ryan Costello, CSO, MemberSuite
Justin Myler, Product Manager, MemberSuite

By definition, engagement is a 2-way conversation. If you’re fatigued by it, engagement can’t authentically happen with your members. Building off of Amanda’s keynote on “Establishing Engagement” we’ll take a step back to observe human behavior trends of today and how they should drive engagement strategies. Then we’ll lean in and discuss practical tactics on how to execute those strategies with your tech stack. The goal of this session is for you to leave with a renewed energy and practical tips for engaging with your stakeholders. And yes, that will drive revenue and member retention.

2:45PM - 3:00PM EST

15-MINUTE BREAK

3:00PM - 3:45PM EST

Magic & Mentalism w/Harrison Kramer

Harrison Kramer is one most experienced virtual magicians and entertainers in the world. His show has been booked by The Magic Castle, Disney, Netflix, Apple, and the Bill & Melinda Gates Foundation, as well as hundreds of other companies around the globe. Have a deck of cards handy and join us for a magical closing event that will blow your mind!